WALID's CV
WALID ABDELMAWLA ABDELAZIZ MOHAMED KHEDR
ENTERTAINMENT & LEISURE DUTY SUPERVISOR / OPERATIONS SUPERVISOR
Profile summary
Skilled Entertainment And Leisure Duty Supervisor with 17 years shaping operations outcomes across the GCC. Known for team leadership, shift planning, and guest service excellence. Committed to maintaining operational readiness across gaming and entertainment zones while delivering high-standard visitor experiences.
Career highlights
Operations Floor Supervision: Directs daily operations and serves as primary point of contact for floor staff, guest services, and game operators, managing shift schedules to maintain optimal floor coverage across specialized zones.
Technical Equipment Readiness: Collaborates with technical teams to ensure VR headsets, motion simulators, PCs, and gaming consoles maintain 100% operational readiness while addressing hardware disruptions across interactive attractions.
Event Coordination: Coordinates guest relations and operational flow for corporate events, private birthday parties, and competitive esports tournaments while resolving complex customer complaints and booking issues.
Inventory Control: Manages stock and inventory control according to established protocols while compiling detailed daily operational reports and tracking shift metrics.
Key skills
Professional experience
Reports to senior management while overseeing floor staff, guest services, and game operators across specialized zones such as the VR arena, esports academy, retro gaming, and console areas. Manages shift schedules to maintain optimal floor coverage and directs daily operations.
- Translates directives from senior management to the floor team, maintaining clear communication channels to eliminate operational lag.
- Resolves complex customer complaints, technical glitches, and booking issues to guarantee guest satisfaction as key floor authority.
- Coordinates guest relations and operational flow for corporate events, private birthday parties, and competitive esports tournaments.
- Collaborates with technical teams to ensure VR headsets, motion simulators, PCs, and gaming consoles maintain 100% operational readiness.
Steered shift routines and safety standards, overseeing floor staff performance and direct customer service quality while addressing technical hardware disruptions across interactive attractions.
- Compiled detailed daily operational reports and tracked shift metrics.
- Managed stock and inventory control according to established protocols.
Managed visitor inquiries regarding attractions, ticketing, and scheduled events while coordinating with cross-functional departments to address guest feedback and resolve complaints.
- Managed self-service ticketing kiosks to maintain operational readiness.
- Maintained accurate cash flow and balanced daily transactions.
- Troubleshot minor technical errors during daily operations.
Shaped guest relations and inventory procedures, steering daily operational tracking, cross-functional communications, and visitor support workflows.
- Compiled daily operational reports, tracked shift metrics, and managed stock and inventory control.
- Assisted visitors with inquiries, providing guidance on attractions, ticketing, and scheduled events.
- Managed self-service ticketing kiosks, maintaining cash flow, balancing daily transactions, and troubleshooting errors.
Education
Completed practical and theoretical training on electrical systems and equipment maintenance under a disciplined technical curriculum.
Languages
Arabic · Native
English · Professional